Interpreting Employee Experience in the International Literature
DOI:
https://doi.org/10.15170/MM.2025.59.02.03Keywords:
human resource management, employee experience, engagementAbstract
The aim of the study
The aim of this study is to provide a systematic literature review to substantiate the relevance and validity of employee experience (EX), to define EX, to systematize the fields of research related to EX, and to identify the main dimensions of EX.
Methodology
The specific collection of studies was based on the Web of Science database. The search keyword "employee experience" was defined in English, and the search criteria were specified to include the keyword "employee experience" at least once in the title or abstract of the article. The criteria were found in 134 articles, of which 72 relevant studies were processed after reading the abstracts and articles.
Most important results
Employee experience is mostly focused on economics and psychology fields, and most studies related to this topic have been published in 2020 or later. According to the most prominent authors of the EX definition, the employee experience is a concept with many aspects and difficult to approach, a complex phenomenon based on the interactions between employees and the workplace.
Based on the keywords in relevant articles, three clusters can be identified - i.e. EX has been most discussed together with three domains - leadership, well-being, and satisfaction. The authors identified different components of the employee experience, the most frequent of which can be categorized into four groups: work environment, leadership, type of work, and quality of interactions.
Recommendations
Experience-based companies focus specific attention on the workplace experiences of the members of the organization, which may positively impact the successful career path and well-being of employees at the individual level, and on organisational efficiency and effectiveness at the organisational level. There is still relatively less literature available in Hungarian that deals specifically with the employee experience (EX), this study has used the WoS database to explore the definition and dimensions of the employee experience through a systematic literature review. The study aims to provide the results of the systematic literature review to support the relevance of the topic, to define employee experience, the areas of study related to EX, and the main dimensions of EX.
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