Conflict management strategies among the students in higher education

Abstract

According to Hunyady et al. (2006), many of the adults have carried grievances nowadays, either that were acquired at school coming mostly from teachers (Hunyady, 2006). The main aim of my study is to explore the conflict management strategies used by students in higher education in Hungary. Futhermore, to show from the students' perspective what conflicts occur between students and teachers. I will also explore the consequences of the conflicts experienced and the reasons of the conflict-free relationship. I used both quantitative and qualitative methods to collect data, data was collected by using an online questionnaire. The results show that avoidance as the conflict management strategy is the most common among students. The cause of most conflicts was related to the instructor's attitude, however it did not have long-term consequences. Students expect more empathy and cooperation from instructors, and believe that the basis of a conflict-free school relationship is a willingness to compromise. Unmanaged conflicts or the usage of inappropriate conflict management strategies can cause long-term emotional damage to both students and teachers. The results of the research can be used in two practical areas. On the one hand assist mental health, psychological professionals and teachers in the higher education system to give targeted assistance to students in their conflict management. On the other hand to support students in developing an attitude of individual responsibility in conflict
situations and a conscious reflection on the difficulties arising from conflict management strategies.