Kelemen-Erdős, Anikó, and Ariel Mitev. “The Holistic Service Experience - Guest Journey and Customer Co-Creation Dimensions in the Case of Art and Ruin Pubs”. The Hungarian Journal of Marketing and Management 50, no. 3-4 (October 30, 2019): 88–101. Accessed April 27, 2026. https://journals.lib.pte.hu/index.php/mm/article/view/888.