GHOBADIAN, A.; TERRY, A. J. Designing Services Using Quality Function Deployment. Marketing & Menedzsment, [S. l.], v. 29, n. 3, p. 22–26, 2019. Disponível em: https://journals.lib.pte.hu/index.php/mm/article/view/2429. Acesso em: 6 máj. 2024.