MOLOCHNY, Boris. Services Marketing Development: Employees Service Orientation and Service Quality in the Telecommunication Sector. Marketing & Menedzsment, [S. l.], v. 43, n. 3, p. 45–53, 2019. Disponível em: https://journals.lib.pte.hu/index.php/mm/article/view/671. Acesso em: 26 márc. 2025.